Cannot open Excel file export after Microsoft Office update

On July 12th, 2016, Microsoft released a security update for Office which caused files downloaded from several websites (including apogee iQ) to generate errors when opened.

Impact to apogee iQ files

Excel exports generate a "file is corrupt and cannot be opened" error when opened. Microsoft has released a patch to fix the problem (download Microsoft's software patch here). If you are unable to download and install the patch, please trye one of the workarounds listed below. Keep in mind, apogee iQ cannot advise on the settings or applied patches for Microsoft products. Please work with your internal IT department to determine the best course of action for users within your organization.

Workarounds:

Unblock access in File Properties

1. Right click on the file, select Properties.
2. On the General tab, click Unblock.
3. Click OK.

Disable the Protected View setting within Excel

1. Open Microsoft Excel.
2. Select File | Options.
3. From the menu on the left, click Trust Center.
4. Click the Trust Center Settings button.
5. Click Protected View.
6. Deselect Enable Protected View for files originating from the internet.
7. Click OK, then click OK.

Remove this specific Microsoft update from the local computer If none of these workarounds work for you, you can uninstall the original patch which caused the issue as a last resort. If you have questions about how to remove the patch, please consult Microsoft's support.